Yesterday, I wrote an article complaining about Airtel’s customer victimization in which I was unduly charged for the bundles I never used.
Today, I would like to report that Airtel has officially reversed the transaction and refunded me in full. I was called by the Director of Marketing who assured me that he would trace the complaint call I made to customer care and promised that Airtel was going to sort out the culprit who issued the “NO REFUND” policy words to me about the matter.
I have been reliably informed that the culprit has been fired after listening to the conversation I had with him. The Director of Marketing remarked that, it was commendable for me to have maintained the calm throughout the conversation I had with all their customer care employees. It’s worth noting here that the Director of Marketing insisted that we should take the names of the people who attend to our cases whenever we are calling the Airtel’s Customer Care Centre.
Once again I would like to thank Tumfweko for doing the commendable job in this matter by treating it with such urgency. Your response time in publishing the article was swift and unbiased. May you continue to be the voice to the voiceless as you intervene in our daily affairs for a better Zambia.
To everyone who commented on the article, I would like to say thank you for the advice given. To my fellow Zambians who have undergone what I went through, I pray that your cases may be attended to with all fairness as well.
And finally to Airtel, I would to like thank you for taking up the bold stance to make an apology and taking a step to refund the unduly deducted amount. I pray that you will treat every client equally and on time to avoid future complications. I hold no grudge against you and am at peace.
Thank you
Isaac Sintufya