Dear Editor,
I wish to complain through this public media which allows even the poor and suppressed to be heard. The payments for road tax and fitness should be decentralized to the all the districts. Life for us who live in certain districts are disadvantaged in many ways.
I stay in Kaputa and I have to drive to Kasama for fitness and road tax. And often you are told that the system is down or the station manager is out and no one can attend to us. Often one has to spend several days in Kasama just to get the service. Its costly and not conducive for most of us who reside in far off districts. I believe this could be the same for most of the Zambian Law abiding Citizens.
Let RTSA decentralize or indeed use the police who are in all districts to issue such documents. Otherwise, we are risking a lot in just abiding by the laws of the land. Insurance firms should also use agents in the districts if they can open offices. Please can the government help the Zambian Citizens in this regard. RTSA should also look at their establishment and probably employ more staff to meet the demand and offer better service to the public.
The computers and Information Technology systems should also be reviewed to avoid the often system failures experienced. Capacity building could be an answer to some of these challenges Currently in Kasama some of us who had paid road tax on manually discs are not able to pay because the system does not have our details. Help. RTSA hear our cry. We have suffered for too long. Owning a vehicle in other districts should not be a curse.
Disturbed angry – stranded Kaputa Resident in Kasama