[Unedited]
Dear editor,
Please allow me to use your media to expose the unprofessional manner in which Power tools bus services has began operating. I bought a ticket for my mother for 11:30 bus and sure enough we were in time for boarding Only to be told the bus was full just because another passenger paid the ticketing officer Mr ngoma a bribe to be put on the bus despite him being left. Hardly had another bus shown up did the same incident occur to two other passengers.
Even UBZ bus services did not operate in such a manner. Passengers have rights but its unfortunate that the authorities that be including the power tools bus management do not regard them even when complaints are brought to them.
From a Tumfweko female reader